Return and Refund Policy

At Eterna, we want you to love every beauty product you purchase. If for any reason you’re not fully satisfied, we’re here to help.

📦 Returns

• You may request a return within 7–14 days of receiving your order.

• Items must be unused, unopened, and in their original packaging.

• For hygiene reasons, opened or used beauty products cannot be returned.

• To initiate a return, please contact our support team at [Your Email Here] with your order details.

💰 Refunds

• Once we receive and inspect your return, we’ll notify you of the refund status.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Shipping costs are non-refundable (unless the return is due to our error or a defective item).

🔄 Exchanges

• We replace items only if they are defective, damaged, or sent in error.

• Contact us within 48 hours of delivery for a replacement request.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

• We recommend using a trackable shipping method to ensure your return reaches us safely.

✨ Need Help?

For any questions or to start a return, contact us at:
📧 [Your Store Email Here]
📞 [Your Store Phone Number]